5 Questions to Ask Before Hiring a Commercial Cleaning Company
When it comes to keeping your workplace clean, choosing the right commercial cleaning company matters. It's not just about emptying bins or wiping desks — it’s about reliability, trust, and value for money.
So, how do you know if you're hiring a company that will deliver?
Before signing a contract, ask these 5 key questions to avoid the common pitfalls.
1. Are You Fully Insured and Trained?
This is a non-negotiable.
Your cleaning company should have:
Public liability insurance
Employer’s liability insurance
Staff trained in COSHH (Control of Substances Hazardous to Health)
Knowledge of Health & Safety regulations
At Saaf Cleaning, all our staff are fully insured and professionally trained, so you’re never left exposed if something goes wrong.
2. Do You Provide a Custom Cleaning Plan?
Every business is different. A medical practice will need very different cleaning to a retail space or co-working office.
A good cleaning company will ask:
What type of business do you run?
How many people use the space?
Are there high-touch or sensitive areas (e.g. kitchens, bathrooms, shared desks)?
We build a tailored checklist for every client. You only pay for what you need, and you’ll know exactly what’s being cleaned and when.
3. Can You Work Around Our Business Hours?
Cleaning should never disrupt your operations — especially if you’re in a customer-facing or client-sensitive environment.
Ask if the company can clean:
Before opening
After hours
On weekends or bank holidays
Our cleaners in Hitchin and Letchworth offer flexible hours, including early mornings and evenings, so we’re in and out without getting in your way.
4. What’s Your Track Record Like?
Would you hire an accountant with no reviews? Then don’t hire a cleaner without proof of happy clients.
Look for:
Verified reviews on Google or Facebook
Testimonials from businesses similar to yours
Length of time in business
Saaf Cleaning has been supporting local businesses for over 11 years, with more than 20 5-star reviews from satisfied clients in North Hertfordshire.
5. What Happens if We’re Not Happy?
Even with the best cleaners, things can occasionally go wrong. The difference between a good and bad company? How they handle it.
You should expect:
A clear communication process
Fast response times to issues
Regular quality checks or audits
A dedicated point of contact
With us, there’s no chasing. If something’s not right, we fix it fast — because we actually care about doing a great job.
Final Thoughts
Commercial cleaning is more than just keeping things tidy — it’s about creating a safe, professional, and welcoming space for your team and customers.
Don’t be afraid to ask the tough questions. The right cleaning company won’t just tolerate it — they’ll welcome it.
Looking for reliable commercial cleaners near you?
Contact Saaf Cleaning today for a free, no-obligation quote.
